Business ethics policy

01

Compliance with the law

We operate in line with Vietnamese law and the requirements of the markets we export to, including the United States and Australia. Our environmental management system is certified to ISO 14001; our ISO 9001 quality management system is currently going through recertification. Labour regulations, occupational safety rules and fire safety rules are issued in writing and apply to every employee. Where the law changes before our internal rules have been updated, the company follows the new legal requirement.

02

Honesty in business

Quotations, company profiles and tender documents reflect our actual capabilities. Advertising and product information must be accurate on price, quality and service; we do not exaggerate or misrepresent our capabilities to win a competitive advantage. Contract terms with customers are written clearly and in plain language; when a customer asks, staff explain them honestly and without ambiguity. The company honours the commitments it has signed with customers and suppliers.

03

No bribery, no corruption

We do not offer, accept or broker bribes in any form to gain a business advantage. Employees may not seek unlawful personal gain or use the company’s reputation and brand for private benefit; directing or covering up financial fraud is prohibited. Purchases of goods and services above the set threshold require competitive quotations from at least three suppliers, with a comparison table and a stated reason for the choice. Holiday and Tet gifts for partners are courtesy gifts only, from a list approved by the CEO.

04

Fair competition

We compete on quality, schedule and value delivered, and we respect competitors and partners. Staff do not speak ill of other organisations or competitors when dealing with customers. With suppliers, the company builds relationships of trust and mutual benefit; negotiations and contracts are handled carefully, honestly and transparently, without pressure, coercion or abuse for personal gain. Every dealing with partners rests on equality, mutual respect and a long-term view of cooperation.

05

Confidentiality

We protect customer information, design drawings and order data as agreed. Confidential information includes contracts and draft contracts, customer data, marketing plans, quotations, drawings, technical know-how, employee records and the company’s financial information. Business is conducted only through company-domain email; internal documents may not be copied or sent outside the company without permission. When information must be shared with a third party, such as a consultant, both sides sign a non-disclosure agreement. Requests to view, correct or delete personal data are acknowledged within 72 hours (see our Privacy Policy).

06

Conflicts of interest

Employees disclose and avoid situations that could harm the company’s interests. Employees may not take part in managing outside organisations or individuals whose interests conflict with the company’s, and may not use company assets, equipment or working time for personal purposes. Decisions on appraisal, rewards and promotion are based on work results and direct observation, without favouritism and without discrimination by gender, religion, background or social status.

Briefing and leading by example

Every employee is briefed on the code of conduct, the labour regulations and the confidentiality rules when they join, with reminders in the Monday meetings. The leadership team and heads of department set the example and are responsible for applying the rules in their teams.

Handling breaches

Breaches lead to a reminder, are taken into account in periodic appraisals and are handled under the Labour Regulations according to their seriousness. Directing or covering up fraud, disclosing trade secrets and misusing company assets are prohibited.

Protecting those who speak up

The company commits not to retaliate against anyone who raises a concern, opinion or report about the organisation. Reports on ethics, safety or the environment sent to export@tamquangminh.com are forwarded immediately to the Administration & Human Resources Department, and the identity of the person reporting is kept confidential.